The professional team will work with customers on a one-to-one basis to accurately analyze the application scenarios and performance requirements (such as high temperature resistance, wear resistance, noise control, etc.) of brake linings or friction components, and provide technical feasibility assessments.
Scheme design and proofing
Relying on the brake system R&D experience of the parent company Bangchi, we can quickly issue customized design solutions, optimize the structure through 3D modeling and simulation testing, and complete sample trial production within 72 hours.
Strict production and quality inspection
Adopting fully automatic stamping production lines and German imported heat treatment equipment, implementing the IATF 16949 quality management system, each batch of products undergoes 12 testing processes such as friction coefficient testing and fatigue life testing.
Fast delivery and installation guidance
Regular orders are delivered within 7-15 days, and green channels are opened for urgent needs; provide brake system matching installation manuals and remote technical guidance to ensure that the product seamlessly adapts to customer equipment.
SERVICE POLICY
With the core concept of "technology empowers braking, service creates value", we build a full-link service system from demand insight to continuous optimization, and are committed to becoming the most trusted friction technology solution partner for global customers
Full-cycle warranty commitment
All brake linings and friction components provide an ultra-long warranty of 36 months/600,000 kilometers (whichever comes first), covering material defects, process abnormalities and non-human damage. For non-standard products such as elevators and lawn mowers, we implement a "one product, one policy" warranty plan to ensure performance stability under special working conditions.
Three-level test verification system
Bench test: simulate extreme working conditions from -40℃ to 800℃ to verify the stability of friction coefficient and wear rate. Road test: jointly complete a million-kilometer real vehicle road test with customers, covering complex road conditions such as mountainous areas, plateaus, and coastal areas. Life assessment: Use LMS Test.Lab noise and vibration test system to predict the performance attenuation curve of the product throughout its life cycle.
7×24-hour fast after-sales service
Establish three regional spare parts centers in East China, South China and North China, and achieve 48-hour emergency transfer covering the whole country. The after-sales team promises: respond to needs within 1 hour, provide solutions within 4 hours, and go to the site to deal with major problems within 72 hours.
Deep customized development process
Provide full-process customization services from material selection (copper-based/ceramic-based/carbon fiber composite) to structural design (back plate thickness, groove type optimization). Equipped with CNAS certified laboratories, support customers to participate in DFMEA design review to ensure that the product matches the application scenario 100%.
Technology empowerment plan
Open the friction material database for strategic customers, and provide value-added services such as tribology principle training and brake system matching calculation. Regularly hold industry technology salons to share cutting-edge technological achievements such as NVH noise reduction and lightweight design.
Ecological co-construction policy
Co-build a "brake safety joint laboratory" with core customers to share R&D equipment and testing resources. For innovative projects, a collaborative development fund of up to 5 million yuan can be provided to accelerate the industrialization of technological achievements.
A Return or exchange without any reason within 30 days (keep the original packaging). If there is any performance failure during the warranty period, please contact the regional after-sales specialist directly. The whole system is traceable.
A Shockproof packaging + logistics insurance is used throughout the process. Please record the unpacking when signing for it, and the damaged parts will be reissued free of charge within 24 hours.
A Comes with a 3D installation video and graphic manual. For complex scenes, you can make an appointment for engineers to provide remote guidance or on-site service within 48 hours (exclusive for strategic customers).
